Qlinic Queue Recall Logic Dashboard
Phase 2 queue behavior showing how skipped tokens move to On Hold, wait through three subsequent calls, and then return automatically to service.
Total Tokens
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Skipped to On Hold
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Exact 3-Token Recalls
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Final No-Shows
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Recall rule
When a patient is absent, the token is not discarded. It changes state to On Hold, the queue continues serving the next tokens, and the skipped token is auto-recalled after exactly three later calls.
1
Skip
The token is called and then marked absent, shifting from Now Serving into an On Hold state.
2
Wait Through Three Calls
The queue keeps moving while three later tokens are called and processed in order.
3
Auto-Recall
After the third intervening call, the skipped token re-enters service automatically for its final outcome.
Now Serving
On Hold / Skipped
Completed
No-Show
Highlighted skipped-token journeys
This panel traces the two tokens that entered On Hold and shows how their recall paths diverged after returning to service.
Queue state timeline by token
Gantt-style view of state transitions across the session, including the return of A-02 and the final No-Show for A-06.
Three-token auto-recall path for skipped tokens
Each skipped token remains On Hold until three subsequent tokens have been called, then the recall fires on the next step.
Final token status summary
| Token | Final Status | Notes | Recall Path |
|---|